Why use emojis in professional SMS?

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There are many reasons to use emojis when sending SMS to customers , but the most important are definitely showing empathy and trying to involve your customers . Showing empathy means being close to your customers, creating a real relationship with them . For example, making them understand that you too are sorry for the delay in delivering the package or the lack of restocking of their favorite product on the shelves of your store.

On the other hand, we have involving customers, making jamaica telegram data them participate, trying to make them interact with your brand . All of this will have positive effects on the emotions that your customers feel when they think of your brand, interact or buy in your store. The result is more loyal customers who return and continue to buy , but also customers who become sponsors of your company and recommend it to friends, relatives and acquaintances .

Finally, using emojis in SMS makes them more captivating and memorable , a fundamental element considering the ever-increasing number of messages that each of us receives on the different channels we normally use. But which emoticons should you use in your communications with customers? Which ones should you avoid? Let's see some emoticons that are often given a different meaning from the original one. Emoticons in SMS and their meaning In a previous post we talked about which are the most used emojis .